Booking, Cancellation and Refund Policy

Last updated: August 3, 2026

Booking, Cancellation and Refund Policy

Last updated: 03/08/2026

Enquiries

Submitting an enquiry does not immediately confirm a booking.

A booking becomes confirmed only after acceptance by the responsible licensed travel agency, receipt of the required advance and delivery of confirmation.

A pending enquiry may be withdrawn by contacting [SUPPORT EMAIL OR PHONE].

Payments

After acceptance, PafosTours may collect the stated advance on behalf of the responsible licensed travel agency as its authorised payment intermediary.

The advance forms part of the total experience price. The remaining balance is paid directly to the responsible provider at the experience location.

Customer cancellations

The cancellation terms shown for the selected experience and supplied by the responsible licensed travel agency apply.

To cancel, contact [SUPPORT EMAIL OR PHONE] and provide:

  • Your name;
  • Booking reference;
  • Selected experience; and
  • Experience date.

PafosTours will forward the request when necessary. The responsible licensed travel agency decides whether a refund is payable.

Late cancellation or failure to attend may result in the advance not being refunded, according to the conditions communicated before payment.

Provider cancellations

If a confirmed experience is cancelled because of availability, weather, safety or operational circumstances, the responsible licensed travel agency will determine the applicable remedy. Depending on the circumstances, this may include:

  • Rescheduling;
  • A suitable alternative; or
  • A refund of the amount paid.

Refunds

When PafosTours collected the advance on behalf of the licensed travel agency, an approved refund may be returned through the original payment method on the agency’s instructions.

Approved refunds are normally processed within [NUMBER] business days. Banks and payment providers may require additional processing time.

Payments made directly at the experience location must be addressed to the party that received them.

Responsible agency

[LICENSED TRAVEL AGENCY NAME]
Licence number: [LICENCE NUMBER]
Contact: [AGENCY EMAIL AND PHONE]